The 5 Best New Features in the Spectrum Internet
Charter Spectrum has earned a solid reputation over the years. Unfortunately, the ISP industry in the United States isn’t considered high-performance. Therefore, earning a good reputation wasn’t exactly a piece of cake. The provider has invested time and effort to offer perks, which customers want to have. Understanding what the customers want and empathizing with their pain points worked.
Moreover, their straightforward approach has also helped in appealing to the customers. No wonder Spectrum has a massive customer base today. It has over 28 million satisfied customers today in around 41 states. Spectrum Wi-Fi not working? Their customer service has got your back 24/7. Since the provider is confident about its services, it still offers a 30-day money-back guarantee to the new Spectrum back-to-school subscribers. In addition, there are no termination charges and no contracts.
Spectrum Internet Speed Tiers and Pricing
Spectrum offers convenient internet plans to cater to the needs of all sorts of netizens. The entry-level speed tier offers a maximum download speed of 200 Mbps, which is great as far as the opening option is concerned. Next, you have is a 400 Mbps internet plan and a whopping 940 Mbps plan. The lowest speed tier is 100 Mbps, which is still sufficient to support all sorts of online activities.
The cherry on top? There are no data caps for any of these internet plans. That means your digital lifestyle doesn’t have to be restricted by a data limit. Let’s talk about the top 5 features that new customers can consider.
5 Must-Have New Spectrum Internet Features That Are Hard to Miss
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Massive Service Coverage Area
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Straightforward Terms
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Unlimited Data
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Customers can Access Nationwide Wi-Fi Hotspots For Free
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Improved Customer Satisfaction Scores
Massive Service Coverage Area
There’s no point reading long chunks of advertised text if the provider doesn’t cover your state or city. Spectrum is one of those few providers who boast of a massive service coverage area. It covers over 41 states. It will be effortless for you to look up whether your state is serviced or not. The Spectrum coverage map is easily available online.
That said, Spectrum is also one of those providers who are trying to expand their services and cover rural areas. Therefore, in addition to those 41 states, we are only going to witness more states and areas covered by Spectrum very soon!
Straightforward Terms
ISPs can become tricky with their well-orchestrated marketing skills. They can tempt customers into signing up for the deals, which they later regret about. Why? Because their advertised material is not very straightforward. Customers are unable to detect hidden terms and services even if they scrutinize everything.
Spectrum, however, is fairly uncomplicated when it comes to its terms and conditions. For instance, take the instance of installation options. They are simple are clear.
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They offer one-time professional installation fees of $50
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There’s a self-install option for $10 with a self-installation kit
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If you are subscribing to their Internet Gig plan, then the installation fee is a hefty $200
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Spectrum will ship the self-installation kit to your address or you can pick it up from their store
Just like these installation details, they have also straightforwardly described other terms and features. Customers have always appreciated their honesty.
Unlimited Data
Modern customers fail to understand why ISPs still enforce data volume restrictions. Some of the most popular names in the ISP world such as Cox, Xfinity, and others enforce data caps. Spectrum has always been generous about data. Since the beginning, they have never imposed data caps.
Therefore, customers can surf, stream, and download as much as they want without having to worry about throttling and overage charges. This means you don’t have to go through the hassle of tracking your data usage and worry about hitting your data threshold. Because guess what, there isn’t any!
Customers can Access Nationwide Wi-Fi Hotspots For Free
Spectrum customers get to enjoy free access to their Wi-Fi hotspots across the nation. So, whenever you are out and about, you don’t have to worry about your internet. And of course, no FOMO on social media. Spectrum boasts of over 500,000 internet hotspots across its serviced states.
Therefore, whenever you are in the range of a hotspot network, all you need to do is to sign in to your Spectrum account with your username and password. And you will get unlimited access. Having the Spectrum app will allow you to have quick access.
Furthermore, since you get a free Security Suite with your Spectrum subscription, it will protect your devices from viruses, worms, spyware, rootkits, Trojans, and so on.
Improved Customer Satisfaction Scores
Spectrum has got your back! We already know that customer satisfaction scores are particularly low in the ISP industry. Spectrum has invested time and effort and has improved massively over the past few years!
This means that in an event of an internet interruption, glitch, or outage, Spectrum’s customer service reps are skilled enough to address it for you.
