Restaurant owners are often faced with the daily grind of managing their business. One of the most difficult tasks an entrepreneur can take on is managing a restaurant.
Restaurants are among the most rapidly evolving industries, despite continuing to face pandemic-induced problems like online ordering, delivery, or stability of supply chains. As they adapt to meet the demands of their customers, they have become more flexible and resilient.
The hospitality industry has always had to be aware of customer needs and understand them in order to provide better service. Restaurants[Best Restaurant Management Software in India] have always had to meet basic needs such as guest service expectations, hygiene consciousness, food preferences, and personalization.
To simplify restaurant operations, staff must be empowered with the right tools to increase productivity, reduce labor costs, and provide delightful customer experiences. Here are five ways restaurants can innovate in order to stay ahead of the competition.
The COVID-19 pandemic has impacted the restaurant industry in the worst way. According to a report, 55% of Americans have changed their eating habits since the outbreak. But eating at home comes with its own challenges. Consumers say that grocery shopping and planning meals are their greatest struggles.
1. Contactless table-side ordering will bring diners back
Restaurants are preparing for the future of dining. QR code or contactless dining is a way to get diners back. Diners can scan a QR code-based digital restaurant menu and order from their smartphone. They can also pay by contactless. This is safer and more convenient than traditional menu cards.
It also minimizes contact with restaurant staff and allows for instant communication, resulting in quicker table turnaround times. The digital menu allows customers to have a better experience because it is dynamic and changes based on what is available. You can use visual images to entice customers while they wait.
2. In-house delivery is a powerful tool
Third-party delivery orders are increasing in restaurants, but it is still difficult for them to understand and know their customers. Deliveries apps can charge anywhere from 15-20% commission per order. This is a significant loss to their profits.
Restaurants can have better control over their deliveries and receive faster, more efficient delivery. This allows them to make more profit margins. In-house delivery saves restaurants money by avoiding mistakes, delays, cancellations, or miscommunications.
They also reduce the brand’s value. Restaurants can avoid costly errors, have better control and receive faster and more efficient deliveries. This will allow them to make better profits.
3. For consistent quality, automated inventory and production planning
Food business requires you to procure the right ingredients and use them efficiently. This will ensure that your production costs are minimal. It also helps you avoid wastage, which can increase profits. Automated inventory allows for greater control overstock, as it makes it easier to track food costs and reduce waste/pilferage.
Cloud ERP/POS makes it easier to manage inventory in real-time, plan and optimize. Production planning helps estimate the ingredients/inventory that is required for preparing the food. This helps you to determine the exact cost of an item, which includes labor, electricity, packaging, and other costs.
4. Smart collaborative platform
Omni-channel has been the name of the game in restaurants. With the rise of cloud kitchens, curbside pick-up, contactless-ordering, and contact-less delivery, restaurants need to consolidate with an integrated restaurant ERP for efficient working.
Restaurants will continue to integrate and use different loyalty providers, market-aggregators, e-commerce, and mobile ordering platforms. However, an ERP gives them a single, integrated view of all orders, inventory, pricing, promotions, and other information.
Also read this Blog: How Restaurant Management Software Solutions can Help Increase Revenue
5. Stay with us by menu-engineering
No more are the days of restaurants tracking stock and recipes in Excel sheets and docs. It was tedious, time-consuming, difficult to scale, error-prone, inaccurate, and more time-consuming. Restaurants must analyze data to grow and sustain. Restaurant owners need to be able to easily look at their data and create menus. They can eliminate bad performers from the menu, thereby reducing waste and food costs. They can analyze the popularity and profitability of each menu item to help them create a profitable menu.
The pandemic has helped accelerate the effort, but technology will still play an important role in the future-proofing of restaurants. It gives restaurateurs the tools to make informed decisions, makes it easy to grow and integrate, and enhances customer service.
You can also visit our blog on Restaurant Customer Behavior after COVID to learn more about the effects of the pandemic upon local restaurants